Luxury Mineral Makeup
Luxury Minerals Makeup

Luxury Mineral Makeup Brand - Luxury Minerals Makeup Brand
100% ColorPure™ Pigment Minerals.

Refund or Exchange Policies Page

Please note International Orders cannot be returned or exchanged.

Luxury Minerals Refund Exchange Policy Effective January 2004 - Current

Luxury Minerals does not accepted refunds/exchanges on any opened, used, unsealed products, or samples of any products for consumer health and safety reasons.  Samples are available to try before purchasing full sized products and we appreciate you do so prior to ordering full size products.

• Please take the time to inspect each order immediately upon receipt.  Compare enclosed invoice/s with what you have ordered and received.  All orders are carefully checked by our processing/shipping staff.
• Luxury Minerals products come packaged in clear jars, with tamper resistant inner/outer seals.  If a discrepancy occurs within your order please email customer service through the Luxury Minerals website or phone us before opening any item/s in question, once opened it cannot be returned/exchanged.  Colors in containers may very as some containers.
• If there is an unusual situation we have incorrectly shipped you a product, please contact us, we will send you an authorization number to return item to us so we can send you the correct item.  (shipping to and from covered by LM if in our error)
• Refunds or exchanges are not accepted on makeup brushes, samples, sifter jars, kits, pressed products, cream products, eye pencils, lipsticks, or any opened, unsealed products.

 

 

If you require a refund or exchange an unused item, unsealed item (samples not refundable) please contact our customer service department prior to return for your authorization number.  CustomerContact@luxurymineralmakeup.com

 

• We are more than happy to work with you to evaluate if you’ve received an incorrect item/s and to correct the situation.   

 

Have a RETURN/EXCHANGE?  Here are Luxury Minerals Return Exchange REQUIREMENTS

 

• We do not accept random returns.  Please contact us for your authorization number when a refund/return is necessary.
• We require authorized returns/exchanges to be shipped back to Luxury Minerals within 10 days of original order, with copy of original invoice.
• Return/exchanges must be shipped back to Luxury Minerals PO Box via United States Postal Service.  No UPS, Fed Ex. Etc. 
• Return/exchanges MUST ship back to Luxury Minerals with delivery confirmation/tracking number, signature required on any/all returns/exchanges.  This ensures returns/exchanges are received and signed for by Luxury Minerals Staff and not los/stolen via the postal system.  If we do not sign for any/all returned/exchanged items we cannot refunded or exchanged items.
• We suggest you insure your return, but it is not a requirement.

 

Luxury Minerals does not accept responsibility for any returns not using the above procedures or items lost through the United States Postal Service.  Thank you.